A little help
Keep your orders moving.
Practical help for importing, reviewing, and preparing wholesale orders in Tradefold.
Talk to The Dot Dev
Include your store domain, order reference, and what happened. Keep API keys, passwords, customer documents, and payment information out of your first message.
Email supportTradefold is in development testing. A guaranteed response time is not currently offered.
Common questions
Does AI send orders automatically?
No. Check the original source, buyer, matched products, quantities, case sizes, and prices. Merchant approval is required before a Shopify draft is created. Production draft creation is currently disabled while final testing is completed.
What if an import or extraction fails?
Open the order and read its status. Review the original document and correct the details manually, or retry processing when the cause is resolved. Do not upload the same order repeatedly to work around an error.
Why does an item need review?
A product, price, quantity, or case size may need confirmation. Compare it with the source document. Buyer aliases and case rules help match repeat orders, but you remain responsible for approval.
How are subscriptions managed?
Open Billing in Tradefold to check your subscription or open Shopify's plan selector. Shopify shows the applicable plan terms before confirmation. Only successfully created Shopify drafts consume the draft allowance.
How does the free trial work?
Eligible stores can try Tradefold for 14 days with 10 successfully created Shopify drafts. The allowance is shared across plans; switching plans or extending a trial does not reset it. Edits and failed drafts do not count. A draft whose result is uncertain temporarily reserves a slot until checked.
Reaching 10 drafts pauses new draft creation, without starting billing early. Existing work remains available. Your selected paid plan starts after the trial unless cancelled; Shopify displays the subscription terms before approval. AI processing has separate daily limits. Explore the sample order under Billing without using any trial allowance.
How do I request access or deletion?
Read the privacy notice, then contact us with the store domain and type of request. Buyers should contact their merchant first.